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Will touchscreen PCs catch on?

Will touchscreen PCs catch on?

Among the plethora of shiny new Windows 7 PCs, laptops and netbooks bowing amid much ballyhoo in the last week are a handful of models with touchscreens.

A gimmick, right? Touchscreens are fine for cellphones and maybe a tablet, but for a desktop PC? What additional flexibility could a touchscreen offer that a keyboard, mouse or scratchpad can't? And won't your computer screen soon be covered with finger oil smudges and streaks? Touchscreens will be a boon to screen-wipey makers, but no one else, right?

I had a chance to reach out and touch touchscreen PCs from Sony and HP over the last couple of weeks, and I've come to the conclusion that for desktop PCs, touchscreens are the most important input innovation since the mouse. Within a couple of years, touchscreens will be a pervasive feature on a majority of new Windows PCs.

But what about Apple? After all, Jobs & Co. legitimized touch as an acceptable interface for the masses with the iPhone. But Apple's new iMac line, as pretty as it is, doesn't include touchscreens.

The implications of Windows touch/iMac no touch after these commercial messages.


A Touching Demonstration

Yes, HP has had touchscreen PCs for a while, but now that Windows 7 supports touch natively, everyone can get into this touching game.

During the touchscreen demos I attended in the last few weeks, however, I was skeptical. I couldn't cross the a philosophical barrier between thinking of the screen as a dumb, disembodied reflection of my computing desires and it now serving as an actual active computing input participant. For a quarter century, we have used a mouse to "point" at on-screen icons, relying on that digitized waldo to manipulate our physical movements into computerized action as a substitute for pointing with our actual digits.

At some point during the demos, I "got" it. How often have I stared at my screen and wondered where the hell the cursor is? Or how often have I been confronted by a screenfull of photo thumbnails or a lengthy playlist and had to laboriously scroll or situate my mouse to choose one? How often have I searched in vain for the right pull-down menu option, Control+X combo or toolbar icon to zoom, shrink, rotate or otherwise manipulate an onscreen image or video?

Why not just reach out and touch or multi-touch? D'uh! Groking the implications of touch (yes, another Robert Heinlein reference) came quicker thanks to my experience with iPhone and subsequent touchy smartphones, and likely will help everyone leap this philosophical chasm as well.


Reach Out and Touch

HP and Sony set up their demo stations on tall tables, and I experienced touch by standing slightly above the display. Standing and reaching downward to touch the screen like a retail kiosk seemed perfectly natural — it felt just like using an ATM, just with more options.

But people don't use their computers standing up. What are the ergonomic implications of reaching across to a touchscreen a couple of feet away while sitting, while muscle memory keeps your hands hovering over the keyboard or instinctively sliding slightly to the right to grip the mouse?

You're likely sitting at your desktop PC as you're reading this. Reach out and touch HERE.

How natural did that action feel?

That's a false test, of course, since touching your screen didn't result in a corresponding seemingly magical onscreen action, sort of the delicious treat received for ringing the correctly colored bell in the cage. If you have a touchscreen smartphone, lean it against your PC screen and reach out and touch it. Is the stretch a comfortable one? How good is your finger-pointing aim?

It may feel weird now, but my guess is we'll not only get used to reaching out and touching our PC screens but, once we experience the instant gratification touching provides, we'll come to rely upon it.


Touch Pros and Cons

Touchscreens could quickly proliferate because they're relatively cheap. HP's two third-generation Touchsmart desktop PCs, the 20-inch 300 and the 23-inch 600 start at $900 and $1,050 respectively, and Sony's VAIO L Touch HD PC/TV starts at $1,300. These prices do not represent a substantial premium over what we'll come to see as static and crippled non-touch alternatives. For me, it's like spending a little more to get an HDTV over an analog TV.

But both Sony and HP have overlayed a proprietary touch graphical user interface (GUI) over Windows 7. Yes, Windows 7 supports touch natively, but not nearly as elegantly as the HP and Sony proprietary GUIs. Whether or not other PC makers have the programming wherewithall to create similar touch GUIs that help more than harm remains to be seen. Poor touch experiences may stall the proliferation of touch PCs.

Apple, of course, is one company that should have no trouble with creating a seamless touchscreen interface sans a special extra touch GUI. The question is, will it?


Apple noTouch

In reaction to the hullaballo surrounding the launch of Windows 7 this week, Apple will launch its own anti-Windows 7 marketing blitz. I don't know about you, but I'm getting tired of the "PC sucks" attitude of the Justin Long-John Hodgman Mac vs. PC ads. As a long-time Apple user (full disclosure), I want the company to open up a little positive reasoning daylight between Mac Snow Leopard and Windows 7 beyond the tweaky "Mac OS is still faster" claims.

At retail, Apple can differentiate its PC products by stressing ease of use, relative safety from viruses, ecosystem, even cool factor. But the real-world value proposition decision between a sub-$1,300 24-inch Windows 7 PC with touch capabilities vs. a sub-$1,300 22-inch iMac without touch will be no decision at all for most consumers.

Unless, of course, Apple figures out how we can control an iMac by voice command. Both the voice-controlled Google Search and iPhone's voice command work pretty well and are likely to improve, so total voice control isn't exactly a fantasy. Perhaps Apple will intuitively combine the two at some point.

In all events, I believe touchscreen PCs will become the norm. In a few years we may react like Scotty did in Star Trek IVto a mouse-only PC. How quaint!

 
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(37) COMMENTS

Rocky3000:
Touchscreens are not new GTE supplied a system to the air force back in 1989 and it worked with windows 3.11, we ju...More »


Comments

By Neotyguy40 at 7:55 PM ON 10/29/09

If pressured enough, Apple will create the best touch screen out there due to their patents of multi-touch they have... The real question is, who will pressure them? I haven't seen touchscreen computers catch on.

By joseph at 8:07 PM ON 10/29/09

The issue is not with the GUI, but with the whole idea..
Hold out your hands as if you were using a touch screen on your current computer. How long would you care to hold your arms out horizontally touching it?
Also, I regularly clean both my iMac and iPhone screens, can you imagine how disgusting your desktop screen would be if it had a touch screen!

By mjpd1 at 8:13 PM ON 10/29/09

Timely article, as I'm setting up a 23" HP Touchsmart PC right now for someone. This is the first experience I've had with a touch desktop. To be honest, they were really only interested in an all-in-one PC for their home, and most options now just happen to be touch.

I've played around with the touch aspect a bit. It might find a niche market of sort. Kitchen would be a great location for one. Walk-up kiosks and such as well. But I don't see the average consumer "needing" a touchscreen in their home.

By McDave at 8:41 PM ON 10/29/09

So touch is great even without any real software making use of it?

Maybe if MicroSoft took it's new OS, reversed the primary input method & UI (so touch dominates), got most of it's developers to re-think how they write software, concatonated distribution through a dedicated store that might work. It won't happen as nobody owns the product model so keep playing with the touch tokens.

Of course, Apple have most of this in place - just waiting on the key device to make it all come together. Not long now.

For business, ask your occupational health & safety officer what the ramifications are for holding your arms out or tilting your head down for a reasonable period of time.

McD

By Bagi at 9:06 PM ON 10/29/09

Touchscreen have some great advantages. But what i do not like about them is the price tag. Just for the screen it self. A 19" can run for about 600 dollars. Even no i would like to show off how cool i am that i don't need a mouse, i would not spend that much for such a small monitor.

By MatthiasF at 11:45 PM ON 10/29/09

I agree with Joseph. With a keyboard and mouse, your arms are at rest most of the time.

If we had to spent a hours with our arm in the air tapping a screen, our biceps would be freaking huge after a few weeks.

By Angel at 12:27 AM ON 10/30/09

Your VIO link directed me to the Robert Heinlein page.

By xdr at 4:39 AM ON 10/30/09

Do you remember shoving to a member of your family something on internet and then they reach out and poke it with a finger like it's gonna be more visible or something? And you jumped up and screamed at them : "Don't touch the screen!!!!"
I know I did and I can't imagine what it would look like if you had to do it all the time.
I'm not cleaning it!

By Southstar at 6:08 AM ON 10/30/09

Until they make monitors that rest on the table at 30° or 45°. I don't see these takeing hold. No one will be willing to do a mummy act for more than 1min.

By netsmurf at 8:03 AM ON 10/30/09

How about a best of both worlds scenario?
Imagine if you had the ability to dock your iPod touch/iPhone or other touch screen PMP with your keyboard.
Imagine then that your PMPs screen mirrored the content on your PC/Mac screen, allowing you a visual touch surface without smudging your main viewing screen or causing a major ergonomic issue?
That would be cool.

By Duncan at 8:18 AM ON 10/30/09

netsmurf,

You should see this.
http://www.vimeo.com/6712657

As a matter of fact, you should all see this. It proposes simply getting a device that looks like a tablet that detects 10 fingers. This way you can keep your hands in the keyboard position and not have your hands blcking the screen. And yes, the video demonstrates how the software should be optomised for 10 fingers.

By netsmurf at 8:33 AM ON 10/30/09

Duncan,
That is very cool and definitely has merit.
However, I was approaching the issue from a different direction.
Many (most?) of us already carry around cell phones or PMPs that have excellent screens and functional intuitive touch capabilities.
Instead of reinventing the wheel, why can't we just dock our 'wheels' to our keyboards?
Instead of having to buy a hi-res, touch screen video trackpad (if it existed, and was cheaper than the Wacom cintiq), just let me use my iPhone as an input device.
How 'bout it Steve. One more thing!

By MuaDib at 11:15 AM ON 10/30/09

Neither MS or Apple can bring this to the masses unless we have a paradigm shift.

Stop thinking like your using a mouse.

You need 2 screens. One to look at, and one to grease up. The ergonomic problems are huge.

By boogie at 6:38 PM ON 10/30/09

Chapters/Indigo bookstores in Canada have iMac touchscreens. They are limited, you use them in conjunction with a keyboard but you can place the cursor with your finger.

By Korben at 6:49 PM ON 10/30/09

Don't they have screen with that smudge reducer? I'm saving up for a awesome all-in-one touchscreen. I can't wait to create in PS with my pics, Poser, and AutoCAD. I realize that they only recognize single point, but when multi-touch comes in it's own, they will support it. I do think that the screens should be at a more accessible angle like someone else said prior. Kind of like the Surface but set up like a Drafter's desk, angle wise. If not the consumer side, the commercial side can benefit. Graphic design, fashion, anything that was done by pencil can be expressed better with your fingers.

By facepalm.jpg at 7:59 PM ON 10/30/09

"Unless, of course, Apple figures out how we can control an iMac by voice command. Both the voice-controlled Google Search and iPhone's voice command work pretty well and are likely to improve, so total voice control isn't exactly a fantasy. Perhaps Apple will intuitively combine the two at some point."

You are aware that voice command has been around on mac since before mac os x, and it works quite fine. It's not great in a crowded room, but it does offer total control of your mac by voice. Sans typing. Command based voice recognition and typographic are of course different technologies. The latter is avaialable like for every computer, should you be so inclined.

By amc at 8:29 AM ON 10/31/09

facepalm.jpg
Microsoft has had voice recognition since windows XP. In windows vista and 7 (i have never used it in XP, but it is there) it's actually quite good, and allows for dictating. But you did point out the problem with voice recognition, its good if your in a quiet space, but terrible if there is any noise around.

By macguru at 12:19 PM ON 10/31/09

i dont know if this has been mentioned yet but macs have had speech recognition for years and it works great so i dont know where hes getting his info that says they dont when i have used the built in speech recognition for years myself

By Eludium-Q36 at 12:43 PM ON 10/31/09

I've had an HP Touchsmart PC for two years and it's great. I rarely use the touchscreen aspect of it, it's just easier to type/mouse. But there are sometimes when it's great just to touch an item on the screen, mainly when playing Shockwave games and the games that come built in with the system.

Also, smudging is not an issue at all because (a) you can use its plastic stylus, or any pointy object, and (b) you don't need to acutally touch the screen, you only need to break the plane of sensors embedded in its frame. In all the time I've used it as my main PC I've only needed to clean the LCD twice.

These systems are awesome and a fantastic value, dollar for dollar. However, you do sacrifice hardware upgradeability so these aren't for build-it-yourselfers or intense gamers. But you CANNOT beat these systems for combined general use and HDTV/PVR functionality. In fact, the Touchsmart was my first HDTV and I still use it for backup programming when my cable system's DVR gets full or cuts a program off too early.

By namelessme at 8:21 AM ON 11/01/09

Regarding the 'i don't wanna stick my arm out all day' naysayers. What they can do is make the keyboard and mouse area a touchscreen surface that you can toggle back and forth with between that and the actual monitor screen! It is simple, for general input, typing, clicking, etc, you can use the lower touchscreen and for multi-touch purposes you can use the monitor or upper touch screen! That is a very brilliant concept if I don't say so myself!

By namelessme at 8:22 AM ON 11/01/09

Regarding the 'i don't wanna stick my arm out all day' naysayers. What they can do is make the keyboard and mouse area a touchscreen surface that you can toggle back and forth with between that and the actual monitor screen! It is simple, for general input, typing, clicking, etc, you can use the lower touchscreen and for multi-touch purposes you can use the monitor or upper touch screen! That is a very brilliant concept if I don't say so myself!!!

By whoareyou at 10:07 PM ON 11/01/09

Hello!! Apple did the touch concept on it's latest line of iMacs!! The world's first Multi-Touch Mouse!

Apple probably realized that the main problem with a Touchscreen IS the fingerprints (as so many have stated on here). So why not make an object that we're already so used to the "Touch" device! How genius! I have one of the new Magic Mouse and it's freaking unbelievable!! It just feels so natural! I love it.

By thisisonlyatest at 11:27 PM ON 11/01/09

Short and simple... NO! The touch screen while practical for public computers is not yet good enough to be mainstream. I have about 10 touchscreen devices in my home (three of them are nintendo DS Lites) but many of the features that touch screen offers are occasionally annoying.

My most annoying device happens to be my celly. I like having a full keyboard, but it's extremely annoying to not have buttons for certain things. Honestly, the tactile response is something I wish I had known I would miss before I went and upgraded.

By facepalm.jpg at 8:55 PM ON 11/03/09

@amc, read my post again, apple does not have built in speach recognition, it has built in speech command. They are different technologies. One requires contextual recognition for dictation, one requires semantic parsing for commands.

XP had dictation NOT command, infact their website even treats voice command like it is science fiction, when in fact it was available on mac os before OS X happened infact 1993 was the first appearance of speakable items. Meaning the idea that macs can't be operated by voice command is not merely false, but ridiculously outdated. And I assure you it works beyond expectation.

http://en.wikipedia.org/wiki/Speakable_items

By Pneulemen at 12:00 PM ON 11/04/09

Touch screen keyboard that can act both as a keyboard and also be a screen. So this screen sits where keyboard should be at an angle, then the main monitor stays where it is. this screen can be big enough that it can even double as a tablet.

By Pneulemen at 12:03 PM ON 11/04/09

Touch screen keyboard that can act both as a keyboard and also be a screen. So this screen sits where keyboard should be at an angle, then the main monitor stays where it is. this screen can be big enough that it can even double as a tablet.

By Steeley42 at 1:29 AM ON 11/05/09

I've worked at a University library for three years, and we use touch screens to make it easier to use the library software. It's all tied into windows XP and works great. You get used to it really quickly and me and the student workers use it even when we're just on the web. It's actually so natural that many times when I go back to my regular computer or at home, I catch myself reaching out and touching the screen. I actually have to keep my normal work computer fairly far back on my desk to make sure I don't touch it.

Also, I don't know what kinds of screens we have, but finger prints rarely show up on it. You use the tip of your finger and it really doesn't leave much of a mark. Yeah, we clean them about once a month, but it never LOOKS bad at all. Seriously, I wish I had one at home.

By touchguy at 5:56 AM ON 11/05/09

We have touchscreens AND mouse-based systems at work. As long as you don't "Bang" on them, they're much easier and intuitive than without. People with the ability to touch gently are able to use these really easily.

By digitalmuaddib at 9:17 AM ON 11/05/09

I can see a reflection of the monitor on the desktop situated near the keyboard (sorta like two monitors showing the same thing) as a possible workaround but, yeah, I don't want to have to keep some cleaning solution and a rag near my computer to I can clean it before watching the hulu video I just tapped to open.

Also, I don't see this getting rid of the mouse. Gamers would not like it one bit. (Although, admittedly, gamers are going console...some, not all.)

As a Mac user, I am awaiting the rumored touch tablet.

By Rengaw at 10:03 AM ON 11/05/09

Touch screens may have purpose for existing but not for average computer use, this is outta date other than for pda's kiosk etc. what we need are computers like in StarTrek that we can carry on voice converstation with and understands us to get or give us what we want from it, i can't help but remember that scene from StarTrek when Scotty talks into the mouse on the Apple computer trying to make it work after coming from a Starship that has interactive voice controlled computers, not only was it funny but it's the way we should be focusing are efforts not on touch screens although they did use touch screen consols on StarTrek so it does have it's place in the sun but not as much as a smart fast voice operated one.

By zerocrossing at 11:52 AM ON 11/05/09

One issue that touch-screens haven't addressed is the fact that to use them comfortably you're arm (or arms) end up out stretched in an awkward position. Ergonomically they should be horizontal on the same plane as your keyboard. I work in a game studio where all the concept artists have Wacom drawing tablets and of course they're all sitting on a desk like a pad of paper. Apple needs to develop an iMac that's orientated like that and then they'll smack down the HPs and Sony's of the world.

By zerocrossing at 12:01 PM ON 11/05/09

@Rengaw: Do you really think it would make sense to talk to your computer? Can you imagine the office if everyone was talking to your computer? I don't think talking to your pc will ever fully catch on but for some things, like the iPhone voice control functions, it'll be useful. All I'm saying is that if my cube mate had to say, "Open documents folder" every time he wanted to look in that folder I'd probably end up hitting him with a mouse.

By Anonymous at 11:24 PM ON 11/05/09

Hmmmm, I used a touch screen at work about 24 years ago. I just loved it and it did take some time getting used to it. I'd love one for graphic art!

By ITguyNI at 3:01 AM ON 11/07/09

The desk.
The lap.
Until the entire device becomes one and then the other, touching the screen is just another potential fluid accident waiting to happen, which would force the purchase of yet another machine.
In one hand, it works!
In two, it must become... an elbow resistant physical desk top
or book-like for the lap.
And...
I will still want to use all ten fingers!

By Necro23 at 9:14 AM ON 12/10/09

Psshh, the comment branch reeks of Apple fanboys...

I have both and I hate the attitude of the Iclones who spend more time complaining about apple than they do actually contributing to the world of computing.. it's why the MS side will always be one step ahead..

By Rocky3000 at 9:04 PM ON 12/25/09

Touchscreens are not new GTE supplied a system to the air force back in 1989 and it worked with windows 3.11, we just had to clean the CRT screens allot. The computer was a Compaq 286 Deskpro.


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