The Syfy Online NetworkSCI FI WireDVICEFidgit

We love technology. We want to know about it, write about it, and shake it till it breaks. Part of the Syfy Network, DVICE has a worldwide team of writers who constantly immerse themselves in the tech world, distilling the sometimes-excessive information out there to bring you only what you need to know.

Video
 

Related Sections: Cellphones  iPhone

David Pogue launches 'Take Back the Beep Campaign' to end mandatory voicemail messages

David Pogue launches \'Take Back the Beep Campaign\' to end mandatory voicemail messages

New York Times tech guru David Pogue is here to kick canned voicemail messages and chew bubblegum — and he's all outta gum.

So what has him all fired up? Every time you make a call and hear someone's voicemail, you're listening to a mandatory 15-20 second time waster that's bleeding away more of your precious minutes. Think about how many calls you make a month — or even just a week or a day — and all of a sudden you're looking at a lot of lost time. Time that you're paying for. Time that, when you look at the body of customers for each cellphone carrier, means hundreds of millions of dollars in stolen time — $620 million a year for Verizon, according to Pogue.

Pogue (pictured above kicking some ass) writes:

Suppose you call my cell to leave me a message. First you hear my own voice: "Hi, it's David Pogue. Leave a message, and I'll get back to you"-and THEN you hear a 15-second canned carrier message…

(You hear a similar message when you call in to hear your own messages. "You. Have. 15. Messages. To listen to your messages, press 1." WHY ELSE WOULD I BE CALLING?)

I, the voicemailbox owner, cannot turn off this additional greeting message. You, the caller, can bypass it, but only if you know the secret keypress-and it's different for each carrier. So you'd have to know which cellphone carrier I use, and that of every person you'll ever call; in other words, this trick is no solution.

If you're interested in helping people bypass your welcome message and go straight to the beep, you can tell them the code:

• * for Verizon
• 1 for Sprint
• # for AT&T
• # for T-Mobile

Pogue does point out that some carriers allow users to ditch the canned instructions. Apple, which has been taking some heat this week after booting Google Voice from the App Store, insisted that AT&T not include mandatory welcomes for iPhone users. Sprint also lets users turn it off, but the way to do it is needlessly complicated.

Here's what Pogue proposes:

We're going to descend, en masse, on our carriers. Send them a complaint, politely but firmly. Together, we'll send them a LOT of complaints.

If enough of us make our unhappiness known, I'll bet they'll change.

I've told each of the four major carriers that they'll be hearing from us. They've told us where to send the messages:

* Verizon: Post a complaint here: http://bit.ly/FJncH

* AT&T: Send e-mail to Mark Siegel, executive director of media relations: MS8460@att.com

* Sprint: Post a complaint here: http://bit.ly/9CmrZ

* T-Mobile: Post a complaint here: http://bit.ly/2rKy0u

Three of the four carriers are just directing us to their general Web forums. Smells like a cop-out, I know. (As for AT&T: Props to the guy for letting me publish his e-mail address! Hope he knows what he's in for!)

Yet all four carriers promise that they'll read and consider our posts.

Read all about the campaign here. Also, be sure to check out Pogue's excellent coverage of the shady moves carriers pull here.

Viva la cellular revolución!

Via Pogue's Posts

 
Send-A-Friend
(4) COMMENTS

Roger That:
I took back the BEEP! Did you? http...More »


Comments

By CHB1000000 at 12:49 PM ON 07/31/09

I left them this message:

When someone calls me and is sent to V/M, they get a lengthy set of instructions about how to leave a voice message.

I dislike that function.

The people who call me dislike that function.

Voice messaging / answering machines are a 30-year old technology. Detailed instructions are not needed.

After all, when I make a call I do not need instructions ("You have dialed a number. If your party answers, speak into your phone. To end the call, hang up. If your party does not answer, try again later.") When I receive a call, I do not need instructions ("Someone is trying to call you. To take this call, answer the phone. If you do not wish to talk to this party, ignore the call and it will be sent to voice mail.")

By Cit at 1:25 PM ON 07/31/09

Why would a party be calling you anyway?

By Conner at 1:23 PM ON 08/02/09

I'm with AT&T. At the end of my e-mail to them I put the following:

"If you would like to reply to this message, please hit the reply button on your e-mail program and begin typing. Once you are finished typing, hit the send button. Thank you."

Death to friggin Smoochie.

By Roger That at 2:53 PM ON 08/03/09


Leave a Comment


Type the characters you see in the picture above.

(Please be patient, it may take a moment for your comment to appear.)

DVICE continues below
Get the latest tech news
on your cellphone!
Text DVICE to 72434
DVICE on your iPhone
Follow DVICE on Twitter
Editor: Peter Pachal
editor@dvice.com
©2010, Syfy. All rights reserved.