Related Sections: GPS
Garmin navigates to a quick fix for a big problem
One day after an email went out that Garmin had a glitch in their software for the nüvi 7x5 series, the fix is out. The glitch was that the nav units were trying to do unwanted firmware upgrades and also shut down. Not good.
In just a day, Garmin has announced a fix for not just the nüvi 7x5 series, but the nüvi 800 series, nüvi 8x5 series, zūmo 660, GPSMAP 620 and GPSMAP 640 too.
From Garmin:
Garmin nüvi 7x5 series products that are no longer able to acquire a GPS satellite signal may download a firmware update immediately that will correct the software issue. This firmware update may be downloaded using Garmin's WebUpdater program at http://www8.garmin.com/products/webupdater/howtoinstall.jsp.Firmware updates for other affected products will be available online through Garmin's WebUpdater in the near future. Affected customers who have registered their GPS device will be notified about these updates through email.
Folks with 7x5 series that will not power on at all will have to return their units to Garmin. Bummer. While glitches are never good, it's nice to see a company quickly acknowledging a problem and issuing a fix in a timely manner. Good on ya, Garmin.
Via Garmin
By Blue at 9:23 AM ON 06/25/09
See. Awesome things can come from suburban Kansas. Boo-ya.
By blueskiesnh2o at 10:15 AM ON 06/26/09
I don't think that requiring customers to pay for shipping then doing without their unit for 2 weeks is admirable. Shame on you Garmin.
By ticked@garmin at 7:13 AM ON 06/29/09
My 785T went totally dead on June 22nd just like a lot of others. After spending quite a lot time on hold with Garmin and not getting through to a live person, I decised on the email approach. That finall worked after two days wher I was send a RMA number and told to send it in. This cost me $12.50 (UPS insured) plus 2-weeks of not being able to use it, thereby losing 2-weeks MSN Direct. Come Garmin, this is the second of yours I've owned 680 & 785T, not counting (3) 760's bought as Christmas gifts this past year. How about taking cars of your customers like reimbursing for freight charges, loss of MSN Direct and so forth. Maybe take our business and going to TomTom will wake you.
By ticked@garmin at 7:17 AM ON 06/29/09
My 785T went totally dead on June 22nd just like a lot of others. After spending quite a lot time on hold with Garmin and not getting through to a live person, I decided on the email approach. That finally worked after two days where I was send a RMA number and told to send it in. This cost me $12.50 (UPS insured) plus 2-weeks of not being able to use it, thereby losing 2-weeks MSN Direct. Come on Garmin, this is the second of yours I've owned, a 680 & 785T, not counting (3) 760's bought as Christmas gifts this past year. How about taking care of your customers like reimbursing for freight charges, loss of MSN Direct and so forth. Maybe we should take our business to TomTom - will that wake you to taking care of your customers in a better fashion!!!!!
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ticked@garmin:
My 785T went totally dead on June 22nd just like a lot of others. After spending quite a lot time on hold with Garm...More »