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iPhone 3G activation woes: Tell us your stories

iphone_activation.jpg

We had it all planned: Two people waiting in line this morning, one at an Apple store, one at AT&T. Sure it would take hours, but by the end of it we'd have two iPhones 3G to check out. But things rarely go according to plan, do they?

Our line-sitting champ, Stewart Wolpin, waited since 5 a.m., got all the way to the store, picked out his phone… and was then told he couldn't get one because of some nonsensical "corporate discount" information on his account, despite the fact he hasn't worked for a corporation in 20 years. The crew at the Apple store on 5th Avenue then demonstrated their brilliance by simply denying him a phone — no gift certificate, no "IOU an iPhone 3G" card, no nothing. Nice.

I was lucky enough to get the last 16GB iPhone 3G from an AT&T store in midtown, but the people in the store couldn't finish the last step in activation because "iTunes is down," they told me. Now I'm here in front of my work computer, patiently awaiting my company's IT department to install the latest version of iTunes (7.7) so I can finally see this baby in action. Tick, tock, tick, tock…

Surely we're not alone in encountering roadblocks both big and small in our quest for the iPhone 3G. Fellow iPhone 3Gers, post your activation woes in the comments below, and let's all be miserable together!

         
Comments

Waited in line since 6am... 15th in line. Got my new white iphone 16G... and now I am at work with NO phone at all..... waiting to activate asap.

:( not happy. (not mad either... still got my phone and expect to have it activated by this evening at least?)

It effects more than just 3Gers - I managed to download the 2.0 update, but am now unable to reactivate my phone. I'm stuck with "Connect to iTunes" on my screen.

At least I can dial 911.

Hey, I'm a tech fan too, but I think the iPhone is overrated.
I bought my Nokia 8600 Luna around the time the first iPhone came out for about the same price and hadn't have any difficulties with it.
As for the special iPhone features... Well we all have computers, don't we?

I waited in line an hour and 10 minutes before the store opened. By the time i got to the door they didn't have ANY 18gb phones left (white or black). I wasn't given any instructions on how to activate the phone other than (on itunes). And now 3 hours after purchasing the phone i am sitting at my home computer, and itunes is still down. Thanks steve job, activation DID take about 15 minutes...

Waited since 6am, 7th in line. Not even the 1st person in line left with a working phone. I tried to update my original iphone to 2.0, and it got stuck on activation. I decided screw it, lets activate the new on, and it got stuck. Now I have 2 non working iphones

You are all sheep.

uuuurrrgggghhhh! Trying to update my IPHONE 1.0...but now its stuck on the finishing connection to ITUNES! I have no phone right now!

Baaaa. We are sheep without working phones. I am the proud owner of two dead iphones. I'll put the new sim in the old phone, and that should do the trick until they fix this mess. It's the same thing I had to do last year - put the sim from the new dead iphone into the Treo 680 I was replacing. Stupid Apple - how could they not anticipate this??

I woke up this morning with the update waiting to load and I eagerly downloaded and installed...

Now my phone is still waiting to connect to iTunes and timing out each time I try.

Thinking it was my computer, I went to work and plugged in...same result.

Old or new, the problems will be solved. Technology may be a pain at times like this, but I've never had a better cell phone at my disposal.

Come on Apple! Come on!!

Can you at least listen to music with your non functioning phone? Can you buy one as a gift. I want to get one for someone.

This morning at AT&T they opened the doors on schedule and filed about 8 people in the store. After about an hour and a half those same 8 people began to trickle out of the store with only one of their phones activated.

When i brought mine home it was un-activated so i plugged it up and went to itunes and after several time of unplugging and re-plugging i somehow was able to activate the phone. No screen came up asking for my number or anything like that it just appeared like magic. However, I still can't sync the phone with all my contacts and songs etc...

I look forward to seeing how Apple handles this one

Musicman, can't do anything until you activate it. I officially have an iBrick now.

my iPhone rendered useless so far in updating to 2.0...connection lost and haven't been able to reconnect for hours.

I waited inline and then they told me that the iphones ran out...just as they were announcing it FedEx and UPS simultaneously entered with another 50 iPhones. I got it setup and then was sent home to activate it. Its now been 1 1/2 since I have tried from my mac and pc to get iTunes to activate it but its not working at all. Server is down.

iBrick. I like it. Hee Hee Hee...

Thank God they activated mine...

Waited in line since 2am at the Boston apple store and was about 30th in line. I too had the nonsensical corporate discount woes (called att and had the discount removed...then had apple sell me my phone. I'll call att back tomorrow to get my discount re-applied :-D). However, when all was said and done, my iphone 3G was set up and ready to make calls, play music, and do all the wonderful things as advertised...one catch. iTunes store is down...I can't sync up my contacts/music/ANYTHING! Now i've got people mad at me cuz i'm asking who they are in texts and when I answer my phone...apple, FIX THIS!

That's what screen I've got. Now I'm without my phone for my day. It wouldn't even let me make an emergency call to AT&T (611) to tell them how badly they (or possibly Apple) eff'd up. This reminds me of the release of the original iPhone where AT&T decided to close customer support at 8pm on the day of release.

im sitting here with mine waiting for apple to fix this..BUT WHILE I WAS AT THE STORE ONE LUCKY GUY LEFT WITH AN ACTIVATED IPHONE3G. i walked in thinking mine would come out the same way...now i hate that guy

Waited in line 3 hours in Louisiana not activated yet left store 3 hours ago. That's one big hiccup apple. I think I have learned my lesson with having the new "wow" phone wish I had my blackjack II back right now...

No activation yet... because NO PHONE (sold out while waiting in line). As far as I know... completely sold out in Michigan. I've been a HUGE Apple fan now for 22 years.. but for God's sake Steve Jobs... can't your company figure out the concept of supply and demand?

Waited in line since 7AM in Atlanta, took 4 hours. Got home to activate about 11, it's now almost 2 and still not activated. Even the iPhone telephone support is down. I'm pissed at Apple, not because of the activation issue (well partly), but because they took their forums down, removed their email support link (thanks google for finding it for me) and have no information about the problem. The least they could do is put a message saying they are experiencing issues.

Updated to 2.0 firmware this morning and have been sitting here waiting for iTunes. Keep getting error -4 it is down. Not very happy about this. Texting and emailing through the web for the business I needed my phone for today. 15 minutes my a$$.

We waited in line since 4am to purchase four 3G iPhones for myself and my family. We were number 21 in line. The AT&T Store staff at my town (there is only one) were very friendly, but it took over an hour to activate a new account with them and to issue the iPhones. During this hour the sales staff tried to activate my iPhone (since it was the first purchased) and were still unsuccessful with activation when we left the store. It has now been 5 hours since we left and we have two (both 8GB) of the four iPhones activated throught the digilence of my children. The remaining two 16GB iPhones have yet to be activated. Ah,, Got to love Apple!

I was second in line and had waited from 6 PM the day before (July 10th). Everything went great from the purchase side. I picked up the 16GB black phone, but when it came time to activate, UH OH!!! They told us to just take it home to do it but here I am with a great piece of equipment and no way to use it for now. Tried that but it continually failes. It was worth the wait, but not so much since I can't use it just yet.

OK - this is weird. I just got all the same errors everyone else is getting (I was 4th in line in Alabama - walked out with a brick from AT&T). I've been trying in iTunes over and over. Finally I gave up - I just got a "Welcome to AT&T" text message. My phone "woke up" and I can use it - but I cannot access the device in iTunes without the error. But its working. I can call and surf the web with 3g. woohoo!!

This Sux!

I'm thinking that the phones have a problem with the EXTRA "BRICK" security measure they put on there. I have a feeling we can't activate them at home at all :(

The President/CEO of ATT Wireless was even at the store I was at. I didn't see him when I left, though. Maybe I need to go back and see if he is still there and give him a piece of my mind.

Stood in line in Arkansas for 3/5 hours. By the time I got inside the ATT store they were sending people home with unactivated phones. It took 3 attemps to download the new version of iTunes. Now I get a network timed out error after plugging it into the USB.

same here. abilene texas. stood in line. got one of the last black 8gb before the store even opened. poor souls in line behind. was pretty excited, only to find that it is impossible to activate it. (itunes keeps 'timing out') apple apparently didn't add any/enough hardware to their boston base to handle the itunes surge) hope they get it figured out soon.

Got my iBrick at 8:30AM CST. Have been attempting to activate for 5 hours now. I spoke with 3 AT&T reps and got through to iPhone support. All the techs and reps have said the iTunes servers are down and they have no timetable. Even the local stores phone when you call it gives you an oh so sorry you cant activate your 3G iPhone message. I guess we will all have to wait it out. Hopefully it gets up soon so we can all enjoy our new phones.

BTW--those with an old iPhone and its stuck, find an older ipsw file like 1.0.2 and you may have more luck.

do u know we americans are the smartest dummies on the planet .we damn well know its not gonna work just like the 1st iphone but the dummies still waited for hrs just to get a phone that wont work.steve jobs knows how dumb we r .OH BY THE WAY IDE NEVER GET A PHONE FROM THEM.HAHAHAHAHA TO U ALL.

do u know we americans are the smartest dummies on the planet .we damn well know its not gonna work just like the 1st iphone but the dummies still waited for hrs just to get a phone that wont work.steve jobs knows how dumb we r .OH BY THE WAY IDE NEVER GET A PHONE FROM THEM.HAHAHAHAHA TO U ALL.

BWAHAHAHA HAHAHAHAHAHAHAHAHHAAAAAA.
*deep breath*
AAHAHAHAHAHAHAAHHAHAHAHAHAHAH

Way to go Apple. Crafty marketing sucks them in, then they all end up with non activated bricked phones.lol

Maybe you guys now have time to sit back and realize what you are doing is rediculous. Evidence that people are suckers, and we live in a "want it" society.

Maybe all you guys should get together and buil an Ihouse, with your Ibricks, and cry out Itears together"

It's not the end of the world. . .

iSheep with iBricks. Sounds like the premise for a new reality show or that new waiting in line for iCrap game people seem to love so much.

bout time! mine work!

I would imagine thousands of people all across the country all trying to acces a specific network at the same time would make even the best comuter system slow to a crawl.

I heard a rumor that if you disconnect your iPhone or close iTunes during the activation process it moves you to the back of the line and you have to start all over again. People have recomended pluging in you iPhone, starting the activation process, AND LEAVING IT PLUGED IN FOR 15 MINUTES WITH OUT MESSING WITH IT. But that's just a rumor, so don't get mad at me if it dosen't work. Im just trying to be helpful.

Too bad I can't be an iSheep. My current cell phone contract dosen't expire for a few weeks. Well at least they should have the bugs worked out of the activation process by the time I get my iPhone

read my first post... I was the 1st one to comment on this page.

I GOT MY PHONE TO WORK!!!!!!!!!!!!!!!!!!!
:)

Just plugged into itunes once last try and VOILA!

SO HAPPPPYYYYYY. And all the iPhone haters can just go cry.

read my first post... I was the 1st one to comment on this page.

I GOT MY PHONE TO WORK!!!!!!!!!!!!!!!!!!!
:)

Just plugged into itunes once last try and VOILA!

SO HAPPPPYYYYYY. And all the iPhone haters can just go cry.

seriously... why are there so many iHaters on these websites commenting???? If I honestly HATED a product and all the people that use it.. I wouldn't be GOOGLING it.....

aka you're just jealous. ;)

Waited in line for a whole 30min for the local 02 (UK) shop to open was 5th in line.
Got into the store to be told that they only had 4 16gb and 10 8gb I was lucky as someone in front of me had an 8gb so I got the last 16gb in town. They were telling everyone to activate at home which I did 15 min for activation..

All in all very painless :)

Stood in line 4 hours north of Boston, got a 16 gb, no hassles with activation or registration. Guess that is my bit of good luck for the year...phone rocks, too...

Why would you need music download software (itunes) to activate a PHONE?

I would love an iPhone, but I dont want to install the iCrapware software on my computer. (maybe I will reformat after activation).

Apple does not seem to want to condone people getting music from other sources, or ripping their oen CD collection, so they force iTunes on you. Sounds pretty iNazi to me.

Great phone, socialist company.

It's alive! I'm in and have the whole weekend to make my way thru all the new features! Yess...

Updating iPhone 1 firmware to 2.0 this morning, it hung up for an hour. Checked out the hysteria online and decided it sounded a lot like the first time round so I went back and tried again. After 4 or five attempts, the upgrade finally finished. Not as slick as the Apple software is normally, but it worked okay. Apple should put a big 'Don't Panic' sign up on these launch days and warn people to be patient and persist.

So you have to log on to iTunes to make a phone call? How stupid is that? I think I will keep my iPod Touch and my phone-phone. You guys remember those things? They make calls, and receive calls, and that's it. How about we come up with new technology that makes our live easier, not our hair thinner...

Plus, how much did you guys pay for the privilege of not making calls or not listening to music on your iPhone?

Hmmm....had no problem but I understand peoples frustrations. the problem comes from non preparation from the powers that be at Att/Apple. Knowing that iTunes would be busy I updated my iTunes on Thursday and because I've experienced problems with my corporate discount I went to an ATT store instead of an Apple store thinking I would end up having wasted my time like Stewert. I experienced no problem at all, I guess I was lucky. I'm still pissed at not being able to buy them as gifts and because they never make enough of these!

i waited since 9 pm
was fifth in line or something
i got it after an hour and activated after 30 mins

here in australia it was a battle- three shops i went to only had 5 iphones each, the last store had a queue- they had 50 phones..i got ticket #49..which was also the last 16gb unit - everyone else in the queue was pissed off - mine was activated 'tethered' they call it - in the store with no problems. now i just need to wait for the jailbreak s/w so i can put all the goodies on it. the app store freebies all suck

The activation issue was resolved by 12 p.m.. As for the corporate discount, and apple rep advised me to call ATT, have them remove it, and I did. took about 15 mins while standing in line. By the end of the day I had a new iPhone.

Btw - If you have a corporate discount, they don't deny you a phone, they just don't give you the upgrade price.

If you're going to review something, at least TRY to be truthful about it.

I was at the 5th Ave store (and interviewed in your video!). My activation took about 20 minutes in the store but it finally worked. Took a lot longer than expected but it was worth it. Maybe I got lucky because I was in the store by 8:30, before he rest of America was trying to activate their phones simultaneously.

Ok...Me and my wife Got to the Store about 6am, store opened at 8am and I got my phone at 830pm. After we got our Iphones, she was able to get my wifes activated after about 30 minutes but mine never did..I FINALLY got it activated about 6pm after constantly trying. Sadly, for about 3 hours I could not even get to the part of the apple site that supplies Itunes so I could upgrade to 7.7. But now it works and all seems ok.

All the activation issues aside, my biggest complaint is that you HAVE to get it from a store! I'm in Montana and the closest store is at least 4hr drive away. I called ATT on release day to order it & that's when I found out you have to go to a store. So, I'm waiting till I go down to Utah next month -- hopefully all the issues will be fixed by then & there'll be more stock on hand.

Honestly, I figured there would be issues with activation. Especially being on the west coast. We were last in line here in LV, so boom goes iTunes. It took about 3 hours of on and off trying plugging in. I made 3 separate calls to ATT and got through to a human within 2 min. everytime. They helped with all my issues. Bravo ATT!

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